Back-to-school savings: Students receive 10% off eligible Print Pass subscription plans. Learn more →
Back-to-school savings: Students receive 10% off eligible Print Pass subscription plans. Learn more →
Back-to-school savings: Students receive 10% off eligible Print Pass subscription plans. Learn more →
Back-to-school savings: Students receive 10% off eligible Print Pass subscription plans. Learn more →
These are the terms of your Print Pass subscription — written to be read, not buried. If anything here surprises you, we’ve failed; tell us and we’ll explain or fix it.
Effective date: May 16, 2026 · Applies to print-pass.com and all Print Pass subscription plans
These Terms & Conditions are a contract between you and Support Nerds Inc. (“Print Pass,” “we,” “us”) governing your use of print-pass.com and your Print Pass subscription. By subscribing, you accept these terms. Our Privacy Policy explains how we handle your information and is part of this agreement. You must be at least 18 and located in the United States to subscribe.
In brief: you pay one monthly price; we provide a printer, the ink, a page allowance, setup and support, and we keep it all working.
Print Pass is a subscription service. Each plan includes: use of a printer we provide and match to your plan; ink and cartridges shipped automatically based on your printer’s reported supply levels; a monthly page allowance; delivery and setup assistance; customer support; and repair-or-replacement coverage for the printer as described in Section 9. The printer remains our property (Section 6) — you are subscribing to a printing service, not purchasing hardware.
In brief: the price you sign up at is your price. If we ever change plan pricing, we’ll tell you at least 30 days ahead, and you can cancel before it applies.
Current plans and prices are listed at print-pass.com/plans. Your subscription price is the price shown at signup. We may change plan pricing or features prospectively with at least [30] days’ written notice; changes never apply retroactively, and you may cancel under Section 5 before a price change takes effect. There are no fees beyond your plan price except those expressly stated in these terms (Sections 5–7) — no setup fees, no ink charges, no support or repair charges.
Subscriptions bill monthly in advance on your signup anniversary date, to the payment method on file, processed by WooPayments or Stripe. If a payment fails, we’ll notify you and retry for [14] days; the service (including ink shipments) may pause until payment succeeds, and accounts unpaid after [30] days may be cancelled with the printer subject to return under Section 6. You can update your payment method any time in your member dashboard. Taxes are added where required by law.
Month-to-month: Your subscription runs month to month. You may cancel any time from your dashboard or by contacting us; cancellation takes effect at the end of your current billing period, with no cancellation fee. After cancellation, return the printer as described in Section 6.
In brief: the printer is ours; you’re using it as part of the service. When your subscription ends, send it back with the prepaid label we provide — or keep paying for a service you’re not using. Reasonable wear is fine; we refurbish and redeploy returned printers.
The printer and any supplied accessories remain the property of Print Pass. You agree to: use the printer with reasonable care in a normal home or office environment; use only the ink and cartridges we supply (Section 7); and not sell, sublet, or permanently transfer the printer. When your subscription ends for any reason, we email you a prepaid return label; return the printer within [30] days in reasonably good condition (normal wear and tear is expected and fine). If the printer is not returned within that window, we may charge the payment method on file a non-return fee reflecting the printer’s depreciated value: $49 (Home Basic), $89 (Home & Office), or $149 (Business Volume), reduced by one-third for each completed year of your subscription, with a $25 minimum. This fee compensates us for the hardware — it is not a penalty, and we waive it when a returned printer is simply delayed in transit. Returned printers are refurbished and redeployed or responsibly recycled.
In brief: your plan includes a monthly page allowance — that’s the only limit in this whole document. Print more than your plan month after month, and we’ll help you move up a tier. We don’t charge per-page penalty fees.
Each plan includes the monthly page allowance stated at signup. Unused pages roll over to the following month, up to a maximum of one month’s additional allowance — so a light month is never wasted. If your printing regularly exceeds your allowance, we will contact you to move to a plan that fits; we do not charge automatic per-page overage fees. As a fairness backstop: if usage exceeds twice your allowance for two consecutive months and you decline a plan change, we may move you to the appropriate plan or end the subscription, in either case with 30 days’ written notice. Ink and cartridges we ship remain part of the service and are included in your price; we ship based on your printer’s reported levels, and you can request an early shipment from your dashboard.
We deliver to addresses within the United States. Delivery timing estimates are given at signup; we’re not liable for carrier delays, though we’ll always help chase them. The printer arrives ready to use with setup instructions, and our team provides remote setup help included in your plan. Risk of loss for shipments to you passes on delivery; for returns, on our receipt.
In brief: if it breaks under normal use, we fix it or replace it — included. If it breaks because it was dropped down the stairs, we’ll still help, but that one may cost something
Support is available Monday–Friday, 7:00am–4:00pm PST at (844) 990-0006 and through our website. If your printer malfunctions under normal use, we will troubleshoot remotely and, where needed, repair or replace it at no charge. Replacement units may be new or certified refurbished. This coverage excludes damage from accident, misuse, unapproved consumables, or unauthorized repair; in those cases we’ll quote a replacement cost before charging anything. You agree to reasonable cooperation with remote troubleshooting before a replacement is dispatched.
The service is for lawful personal and business printing. You agree not to use it to print material that is unlawful, or to resell printing as a commercial print-shop service on home plans [confirm — business plans may permit this at your discretion]. We may suspend service for violations, with notice and a chance to respond except where the violation is serious or unlawful.
Students with a valid school email or ID receive 10% off repairs and accessories during the school year, as described at signup. Verification is by a valid school email address at signup; students without one can verify with a student ID through our support team. This discount can change or end for new signups with notice, but never mid-term for an enrolled member.
The Print Pass name, logo, website content, and materials are owned by us or our licensors. You may not use them without permission, except to refer to us truthfully. Printer manufacturers’ names are their own trademarks; we use them only to identify the equipment we supply.
Beyond the commitments expressly made in these terms (which we stand behind), the service is provided “as is,” and we disclaim implied warranties to the extent permitted by law, including merchantability and fitness for a particular purpose. We do not warrant uninterrupted printing — printers are machines, machines misbehave; what we warrant is that when yours does, fixing it is our job, not your cost.
To the maximum extent permitted by law, our total liability arising from the service is limited to the amounts you paid us in the [12] months before the claim, and neither party is liable for indirect, incidental, or consequential damages (including lost profits or lost documents — please keep copies of anything irreplaceable before printing). Nothing in these terms limits liability that cannot be limited by law, including for gross negligence or willful misconduct. Some states do not allow certain limitations, so some may not apply to you.
⚠ DECISION REQUIRED (with counsel): choose between (a) an arbitration clause with a small-claims carve-out and class-action waiver — common, but increasingly consumer-unfriendly optics for an honesty brand — or (b) courts of [STATE] with a plain informal-resolution-first step. Recommendation: whichever you choose, keep the first step below; most disputes should end there.
Before any formal proceeding, contact us at support@print-pass.com with a description of the issue; we commit to responding within [10] business days and working in good faith to resolve it — this is usually the fastest path by far. Any dispute we cannot resolve informally will be resolved in the state or federal courts located in Pennsylvania, and both parties consent to their jurisdiction. These terms are governed by the laws of Pennsylvania, without regard to conflict-of-law rules.
Ask before you sign — we mean it. support@print-pass.com
Phone: (844) 990-0006 · Mon–Fri 7:00am–4:00pm PST
Mail: Support Nerds Inc., 72 Pottstown Pike Unit 102 Chester Springs, PA 19425 United States